Real-Time Support Status

The quality of support from a vendor providing a core business system is crucial. However, without access to public data, it can be hard to assess the level of service that you’ll actually receive.

Spare is leading the industry by being the first to share real-time support metrics. We believe in the value of radical transparency and we’re proud that our support satisfaction consistently exceeds that of our competitors.

By taking this initiative, we aim to set a new standard for the entire industry!

How fast are we to support you?

Data refreshed weekdays at 10 p.m. UTC -5

Jul 30, 2026 - Aug 26, 2026

Charts are in: Los Angeles time (GMT-7)

Data is based on a 4-week rolling average

Average first response time

Time from when the conversation started to the first meaningful teammate reply.

Chat
4m 42s
Email
1d 4h

Average response time

The time to reply to customers at any point during a conversation. It only includes conversations where the first customer's message was received during the selected date range and it includes the first and any subsequent response.

Chat
2m 54s
Email
20h 14m

Average resolution time

The time elapsed between the start of a conversation and when it gets resolved by a teammate for the last time. It only includes conversations where the first customer's message was received during the selected date range and excludes the time in the bot inbox.

Chat
5h 2m
Email
1d 5h

CSAT score

Percentage of positive (😀 or 🤩) conversation ratings for agents out of all conversation ratings.

Score %
83.3%