# Paratransit

## When policy meets cutting-edge paratransit technology

Everything your transit team needs to enhance paratransit, ensuring high on-time performance, automation that saves time, and improved satisfaction for modern day riders.

## We’re already driving real results with leaders in the transit industry

## PSTA reaches 95% on-time performance, boosts rider satisfaction with a new modern app and more.

See how PSTA continues to push the boundaries of innovation of traditional paratransit services with a technology partner to transform the rider and operator experience.

## Why Spare for Paratransit?

### How we do paratransit differently

### Centralize brokered trips in a unified platform

To meet demand, up to 70% of paratransit trips today are brokered to third-parties. Unify trips, regardless of the provider, in one platform.

### A routing engine built to surpass expectations

Spare Engine–the beating heart behind our algorithm–balances the delicate dance between on-time performance and productivity to deliver unparalleled operational results.

### World-class customer service

We are a team who truly believes the potential of transportation goes well beyond what we see today – and it begins with improving paratransit.

# By the Numbers

## Enterprise-grade security, scalable and flexibility

**99.99%** Available up-time

**90%** On-time performance across paratransit

**200+** Transit partners and growing

## How Spare helps

## End-to-end paratransit platform ecosystem

Spare's multi-platform foundation ensures that investments not only address immediate challenges but also strengthen the entire ecosystem, benefiting various functionalities and offering more than just point solutions.

## Rider-centric booking interfaces

Empower paratransit riders to plan, book, and pay for trips easily, whether through call-in services or self-serve digital tools.

## Operations-first approach

Achieve real-time visibility and control, enhanced by a superior routing and optimization engine that improves on-time performance and productivity beyond leading competitors.

# Product Showcase

## Tools designed from the ground up for your operational needs

## The new way to manage paratransit eligibility

Digitize applications and customer records using AI, streamline the eligibility process, and **keep all stakeholders informed**.

## Boost travel spontaneity & freedom

**Transform lives of your paratransit riders** by introducing a whole new way to book and track their trips.

## Mission control center for transit teams

Proactively run operations that **guarantees each trip**, **prioritizes compliance**, and keeps **on-time performance high**.

## Dynamic, all in-one driver experience

Deploy turn-by-turn navigation that **guides your operators intuitively and safely**.

## Routing and scheduling on autopilot

Modernize your vehicle routing with **continuous dynamic optimization**.

## Effortlessly handle call volumes

Elevate rider experiences with gen AI to ensure **every call is answered**.

# Customer Stories

## See how the world’s transit organizations use Spare Platform to operate paratransit

## Read our customer stories

## Strengthening your team with our tools

### Dispatcher

Empower dispatchers with real-time fleet visibility and a comprehensive command center to ensure efficient service.

### Reservationist

Streamline bookings and automate eligibility checks to greatly enhance the reservation experience for riders and staff alike.

### Scheduler

Optimize real-time schedules with dynamic tools to improve service reliability and boost rider satisfaction.

### Service Planner

Design adaptable, data-driven transit solutions that enhance service reliability and serve underserved areas.

## Join the world’s advanced and forward thinking agencies building the future of paratransit

When you're working with ADA customers, you're working with the more vulnerable folks in the community—older adults who deserve the best possible care. They deserve everything everyone else does. So, making sure we focus on their needs and do right by them is crucial to how we approach everything. We went out on a limb when we decided to move to the Spare system, but it was the right decision.

Chad Ballentine, Former VP Demand Response and Innovative Mobility, CapMetro