# Paratransit Eligibility

## Modern paratransit operations—with eligibility built in.

Intake, assessment, determination, and enforcement in one platform built for transit — not adapted for it.

## Trusted by transit agencies across North America

## Why Spare Eligibility

### Eligibility that actually works for your operations

Stop managing eligibility on paper. Start enforcing it.

Eliminate compliance risk

Automatic 21-day tracking flags at-risk cases before they become violations — no spreadsheets.

Reduce administrative burden

AI-assisted intake turns paper applications into searchable records in minutes.

Enforce decisions at dispatch

Status, conditions, and expirations enforced on every trip. Riders self-serve in Rider Hub.

## How GATRA processes applications in real time and serves riders immediately

"Having applications in Spare not only significantly streamlines our application processing, but it also allows us to more efficiently and effectively serve GATRA riders. GATRA can process applications in real time so riders can start using the service right away."

**Kylie Araujo** · Executive Assistant, GATRA

[Read the customer story](/content/customer-stories/streamlining-ada-paratransit-eligibility-processes-at-capmetro-in-austin/index.html)

## Core capabilities

### Every step of eligibility management, purpose-built for transit

Spare gives you the tools built specifically for ADA eligibility — not a generic case system, not a legacy platform trying to bolt on eligibility.

### Intake without the data entry

Upload a paper application and AI detects and creates fields in minutes. One searchable record follows the entire case lifecycle, eliminating the need for parallel spreadsheets or manual data entry.

### Never miss the 21-day clock

The ADA clock starts on receipt. Deadline filters surface at-risk cases before violations happen, so you stay compliant without manual status checks or error-prone reminder systems.

### Eligibility enforced at dispatch

Status, conditions, and expirations enforced automatically on every trip. Rider Hub self-service keeps applicants informed 24/7, reducing call volume and keeping expectations clear.

### Always audit-ready

Postal-ready determination letters and SLA breach reporting on demand. Everything you need to pass an FTA audit without scrambling for documentation.

## ROI calculator

### See what eligibility automation is worth

Adjust the inputs for your agency. The math is transparent and conservative — built on labor savings alone.

| Your agency                  |                   |
|-----------------------------|-------------------|
| Applications per month      | 150               |
| Eligibility case workers (FTEs)| 3              |
| Fully-loaded hourly cost    | $38/hr           |
| Minutes to process one application today | 45 min|
| Annual time saved           | 540 staff hours / year |
| Annual cost savings         | $20,520 labor cost recovered |
| Payback period              | 12.9 mo to recover platform cost |
| Compliance gain             | 72 at-risk cases caught / year |

## Rider experience

### Respectful, efficient rider experience

Eligibility isn't just about compliance — it's about giving riders clarity and speed.

Real-time status updates

Riders stay informed on their application status 24/7 through Rider Hub self-service, reducing confusion and inbound calls.

Fast determination

Automated eligibility assessments reduce processing times by up to 50%, getting eligible riders into service faster.

Clear communication

Postal-ready determination letters keep riders and medical professionals aligned on results and next steps.

## One platform

### One platform, built for paratransit

Eligibility doesn't live in a vacuum. It connects to operations, dispatch, and rider experience.

### Rider App

Riders see service availability and eligibility status in one place. One experience across paratransit and other services.

### Operations

Eligibility rules feed directly into dispatch. No manual enforcement. No exceptions.

### AI Voice

Riders check eligibility status and get appointment reminders through intelligent call handling.

### Analytics

Track eligibility processing times, approval rates, and service uptake across your agency.

## Compare

### Everything eligibility needs. Everything others lack.

| Feature                       | Legacy transit software | Generic case tools | Paper / forms | Spare |
|-------------------------------|------------------------|------------------|---------------|-------|
| Purpose-built for ADA         | ✕                      |                  |               | ✔️    |
| Booking & dispatch enforcement  | ✕                      | ✕                | ✕             | ✔️    |
| Automatic 21-day tracking     | Limited                | ✕                | ✕             | ✔️    |
| AI-powered intake & status     | ✕                      | ✕                | ✕             | ✔️    |
| Rider Hub self-service        | ✕                      | ✕                | ✕             | ✔️    |

# See Spare in action

Watch how Eligibility transforms intake, determination, and enforcement in a live demo.